Last Updated: September 2025

Mobime SARL ("we", "our", or "us") develops and publishes various mobile applications. This Privacy Policy applies to all Mobime applications (collectively, the "Services") and explains our practices regarding the collection, use, and disclosure of information when you use our Services.

This comprehensive privacy policy is designed to comply with all applicable local laws, the European Union's General Data Protection Regulation (GDPR), and the Samsung Service Terms and Conditions. By using our Services, you agree to the collection and use of information in accordance with this policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible within each app unless otherwise defined in this Privacy Policy.

1. Information Collection and Use

We are committed to protecting your privacy and only collecting information that is necessary for the functionality of our apps. All data collection requires your explicit consent, and we never collect more information than necessary for the app's core features.

1.1 Types of Data That May Be Collected

Depending on which Mobime app you use, the following categories of data may be collected:

A. Personal Information:

• Account Information: If the app offers account creation, we may collect username, email address, and encrypted password
• Profile Data: Optional profile information you choose to provide (name, profile picture)
• Contact Information: Only if you explicitly grant permission and the app requires it for functionality (e.g., sharing features)

B. Device and Technical Information:

• Device Identifiers: Advertising ID (can be reset by users), Installation ID
• Device Information: Device model, operating system version, app version, screen resolution
• Network Information: Internet connection type (WiFi/Mobile), IP address (for regional content delivery)
• Performance Data: App crashes, error logs, performance metrics (collected anonymously)

C. Location Information:

• Coarse Location: Country and city-level location for regional content and ads (only with permission)
• Precise Location: Only collected if explicitly required for app functionality (e.g., location-based features) and with your express consent

D. Content and Usage Data:

• App Usage: Features used, interaction patterns, session duration
• User-Generated Content: Content you create within the app (stored locally unless you choose to share/backup)
• Preferences: App settings, language preferences, notification preferences

E. Calendar, SMS/MMS, and Other Sensitive Data:

• Calendar Access: Only if the app has calendar integration features and you grant explicit permission
• SMS/MMS: Only for apps with messaging features and with explicit user consent
• Camera/Photos: Only when you actively use features requiring these permissions
• Microphone: Only for apps with audio features and during active use

1.2 Data We Never Collect Without Consent

We will NEVER access or collect the following without your explicit, informed consent:

• Contact lists or address books
• Call logs or SMS/MMS messages
• Calendar entries
• Precise location data
• Health or fitness data
• Financial information
• Biometric data
• Files from device storage (except those you explicitly select to use in the app)

1.3 Third-Party Data Collection

Our apps may integrate third-party services that collect data independently. These services operate under their own privacy policies:

• Google AdMob: Collects Advertising ID, coarse location, device info for personalized ads
• Google Analytics: Collects anonymous usage statistics and crash reports
• Facebook SDK: If integrated, collects data for analytics and ad optimization
• Firebase: Provides backend services, analytics, and crash reporting

Links to third-party privacy policies:

• AdMob Privacy Policy
• Firebase Privacy Policy
• Facebook Privacy Policy
• Google Privacy Policy

2. Purposes of Using User Data

We collect and use data only for legitimate purposes with your consent. The specific purposes depend on the app you're using:

2.1 Core App Functionality:

• Service Provision: To provide the core features and functionality of the app
• User Experience: To personalize and improve your experience within the app
• Content Processing: To process content you create or interact with in the app
• Account Management: To create and manage user accounts where applicable
• Settings Synchronization: To save and sync your preferences across devices

2.2 Communication:

• Service Notifications: To send important updates about the app (with your consent)
• Customer Support: To respond to your inquiries and provide assistance
• Feature Announcements: To inform you about new features (only with opt-in consent)

2.3 Analytics and Improvement:

• Usage Analytics: To understand how users interact with our apps
• Performance Monitoring: To identify and fix bugs, crashes, and performance issues
• Feature Development: To develop new features based on usage patterns
• A/B Testing: To test and optimize app features

2.4 Advertising (where applicable):

• Ad Display: To show relevant advertisements (only with your consent)
• Ad Performance: To measure the effectiveness of advertising campaigns
• Frequency Capping: To limit the number of times you see the same ad
• Ad Personalization: To show more relevant ads based on your interests (can be disabled)

2.5 Legal and Security:

• Legal Compliance: To comply with applicable laws and regulations
• Security: To detect and prevent fraud, abuse, and security incidents
• Rights Protection: To protect our rights, property, and safety

3. Data Sharing with Third Parties

We are committed to protecting your privacy and only share data with third parties under specific circumstances:

3.1 Third-Party Service Providers:

We may share data with service providers who assist us in operating our apps:

• Google AdMob: Advertising ID, device info, coarse location for ad serving
• Firebase/Google Analytics: Anonymous usage data, crash reports, performance metrics
• Cloud Storage Providers: Encrypted backup data (only if you enable cloud backup)
• Payment Processors: Payment information for in-app purchases (processed securely, we don't store payment details)
• Customer Support Tools: Limited information necessary to resolve support tickets

3.2 Data We Never Share:

• Personal content you create in our apps (unless you explicitly choose to share)
• Your contact lists or personal communications
• Precise location data
• Biometric or health information
• Financial account details

3.3 Legal Requirements:

We may disclose information if required by law, such as:

• In response to valid legal process (court orders, subpoenas)
• To protect the rights and safety of our users
• To prevent fraud or security threats
• To comply with applicable laws and regulations

4. Data Retention and Deletion

4.1 Retention Periods:

• Account Data: Retained while your account is active plus 30 days after deletion request
• Usage Analytics: Anonymized and aggregated after 90 days
• Crash Logs: Retained for 90 days to fix issues
• Local App Data: Retained until you delete it or uninstall the app
• Advertising Data: Per Google AdMob's retention policy (typically 18 months)
• Legal Records: Retained as required by applicable law

4.2 Data Deletion Methods:

• Account Deletion: Request account deletion through app settings or contact us
• App Uninstallation: Removes all local app data from your device
• Clear App Data: Use device settings to clear app cache and data
• Selective Deletion: Delete specific content within the app
• Advertising ID Reset: Reset through device privacy settings

4.3 Deletion Timeline:

• Deletion requests are processed within 30 days
• Some data may persist in backups for up to 90 days
• Legal obligations may require longer retention for certain data

5. User Rights and Data Control

Under GDPR and applicable privacy laws, you have the following rights:

5.1 Access Rights:

• Right to Access: Request a copy of your personal data we process
• Right to Information: Know what data we collect and how we use it
• Right to Data Portability: Receive your data in a structured, machine-readable format

5.2 Control Rights:

• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Limit how we process your data
• Right to Object: Object to certain types of processing (e.g., marketing)

5.3 Consent Management:

• Withdraw Consent: Withdraw consent for data processing at any time
• Opt-out of Advertising: Disable personalized ads in app settings or device settings
• Cookie Preferences: Manage cookie settings where applicable
• Communication Preferences: Choose which notifications you receive

5.4 How to Exercise Your Rights:

• Through app settings menu
• By contacting us at contact@mobime.org
• Through device privacy settings
• Via data protection authorities in your jurisdiction

6. Required Permissions and Legitimate Consent

We follow the principle of data minimization and only request permissions necessary for app functionality:

6.1 Common Permissions and Their Purposes:

• Camera: For scanning, photo capture, AR features (only when actively using these features)
• Storage/Files: To save and access app content on your device
• Internet: For cloud features, updates, and advertisements
• Location: For location-based features, regional content (always optional)
• Contacts: For sharing features, contact integration (only with explicit consent)
• Calendar: For event integration, reminders (only with explicit consent)
• Microphone: For audio features, voice commands (only during active use)
• SMS/Phone: For verification, communication features (only with explicit consent)

6.2 Consent Requirements:

• We request permissions only when needed for specific features
• You can deny permissions without losing core app functionality
• Permissions can be revoked at any time in device settings
• We never access sensitive permissions without clear explanation
• Consent must be freely given, specific, informed, and unambiguous

7. Security Measures

We implement comprehensive security measures to protect your data:

7.1 Technical Safeguards:

• Encryption: Data transmission uses SSL/TLS encryption
• Secure Storage: Local data stored using platform security features
• Access Controls: Limited access to user data on need-to-know basis
• Regular Updates: Security patches and updates deployed regularly
• Vulnerability Testing: Regular security assessments and testing

7.2 User Security Recommendations:

• Use device-level security (PIN, password, biometric authentication)
• Keep your device OS and apps updated
• Be cautious when granting permissions
• Review app permissions regularly
• Use secure networks when transmitting sensitive data
• Enable two-factor authentication where available

7.3 Incident Response:

• We maintain incident response procedures for potential breaches
• Users will be notified within 72 hours if a breach affects their data
• We work with authorities to address security incidents

8. Advertising and Marketing

8.1 Advertising Practices:

• Advertisements are displayed only with your consent
• We use Google AdMob for ad serving in free versions of apps
• Personalized ads can be disabled in app or device settings
• We do not sell your personal data to advertisers
• Ad targeting is based on anonymized, aggregated data

8.2 Marketing Communications:

• Marketing messages sent only with explicit opt-in consent
• Easy unsubscribe option in all marketing communications
• No sharing of contact information with third parties for marketing
• Push notifications for marketing require separate consent

9. Children's Privacy

We take children's privacy seriously and comply with applicable children's privacy laws:

• Our Services are not directed to children under 13 (or applicable age in your jurisdiction)
• We do not knowingly collect personal information from children under 13
• If we discover data from a child under 13, we delete it immediately
• Parents can contact us to review or delete their child's information
• Age-appropriate apps follow additional protections and restrictions
• No behavioral advertising targeted at children

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at contact@mobime.org.

10. International Data Transfers

Your information may be processed in countries other than your own:

• We operate globally and may transfer data across borders
• All transfers comply with applicable data protection laws
• We use appropriate safeguards for international transfers (e.g., Standard Contractual Clauses)
• Third-party services may process data in their own locations
• You consent to these transfers by using our Services

11. Links to Other Sites

Our Services may contain links to third-party websites or services:

• We are not responsible for third-party privacy practices
• Review privacy policies of any third-party sites you visit
• Third-party integrations operate under their own terms
• We do not control cookies or tracking by linked sites
• Exercise caution when providing information to third parties

12. Legal Basis for Processing (GDPR)

Under GDPR, we process personal data based on the following legal grounds:

• Consent: You have given clear consent for specific purposes
• Contract: Processing is necessary for our contract with you
• Legal Obligation: We must process data to comply with law
• Vital Interests: Processing is necessary to protect someone's life
• Public Task: Processing is necessary for public interest tasks
• Legitimate Interests: For our legitimate business interests, except where overridden by your rights

13. Compliance and Certifications

This privacy policy and our data practices comply with:

• European Union's General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA) where applicable
• Samsung Service Terms and Conditions
• Google Play Store policies
• Apple App Store guidelines
• Children's Online Privacy Protection Act (COPPA) where applicable
• Applicable local and national data protection laws

14. Privacy Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements:

14.1 Notification Methods:

• In-App Notification: Prominent notice within the app for material changes
• Email Notification: For users with accounts (if email provided)
• Website Update: Policy updated on this page with new effective date
• App Store Update Notes: Major changes noted in app update descriptions

14.2 Review and Acceptance:

• Material changes require your acceptance to continue using the app
• Continued use after notification constitutes acceptance of changes
• You can always access the current policy within our apps
• Previous versions available upon request for comparison

14.3 Change Log:

• September 2025: Comprehensive update for Samsung Galaxy Store compliance
• Added detailed data collection categories and purposes
• Enhanced user rights and consent management sections
• Clarified third-party data sharing and retention policies

This policy is effective as of September 2025

15. Data Protection Officer

For privacy-related inquiries, you can contact our data protection team:

• Email: privacy@mobime.org
• General Contact: contact@mobime.org
• Website: https://mobime.org
• Response Time: We aim to respond within 30 days

16. Complaints and Disputes

If you have concerns about our privacy practices:

• Contact us directly at privacy@mobime.org
• File a complaint with your local data protection authority
• EU residents can contact their national DPA
• We will work to resolve any privacy concerns promptly

17. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or our data practices:

• Email: contact@mobime.org
• Privacy Inquiries: privacy@mobime.org
• Website: https://mobime.org
• Mailing Address: Mobime SARL, Rue Aziz Allal 13, Casablanca, Morocco

We take your privacy seriously and will respond to all inquiries as quickly as possible.